Job Description
Job Title: Plumbing Service / Warranty Technician
Reports to: Plumbing Manager
Direct Reports: Apprentices
Join Team Kline– Where You’re Not Just an Employee, You’re an Owner! At
Team Kline , we believe in creating a workplace where YOU truly belong. When you join us, you become an
employee owner , sharing in our success as we continue to grow and thrive. Since our humble beginnings in 2004, starting from a Des Moines garage, we’ve grown to over 400 team members across five locations: Des Moines, Waterloo, Cedar Rapids, Omaha, and Kansas City. We’ve expanded our services to include HVAC, electrical, plumbing and more, opening exciting new opportunities for growth and advancement!
Job Summary: The Plumbing Service / Warranty Technician is responsible for performing residential and commercial service calls, diagnosing plumbing issues, and completing warranty repairs with accuracy and professionalism. This role involves interacting directly with customers, troubleshooting problems on-site, and ensuring high-quality, code-compliant workmanship. The technician serves as the face of the company in the field, maintaining strong communication with management and clients while representing company standards and values.
Key Responsibilities: - Perform service calls and warranty work, including diagnostics, repairs, and minor installations.
- Communicate effectively with customers, explaining findings and recommending solutions.
- Accurately diagnose plumbing issues and provide efficient, lasting repairs.
- Complete required documentation, including service reports and warranty claims.
- Ensure all work meets plumbing code and safety standards.
- Maintain a clean and organized work environment, including job site and company vehicle.
- Collaborate with dispatch and management for scheduling and job updates.
- Mentor and support apprentices as needed during service visits.
- Maintain inventory of service vehicle materials and request restocks as needed.
- Follow all company policies regarding conduct, safety, and vehicle use.
Minimum Requirements: - 2+ years of plumbing service or warranty experience.
- Valid Journeyman Plumber’s License (preferred; required in some areas).
- Valid driver’s license and insurable under company vehicle policy.
- Strong customer service and troubleshooting skills.
- Ability to work independently and efficiently.
- Physical ability to perform job duties, including lifting and confined space work.
- Proficient use of hand and power tools.
Physical Demands: - Frequently lift and carry up to 50 lbs; heavier loads with assistance.
- Prolonged periods of standing, walking, and driving.
- Frequent bending, kneeling, crouching, and reaching.
- Work in crawl spaces, attics, and other confined or elevated environments.
- Regular use of ladders and power tools.
- Strong hand-eye coordination and manual dexterity.
- Use of PPE, including gloves, safety glasses, and hearing protection, is required.
Safety Requirements: - Adhere to OSHA and company safety protocols at all times.
- Report unsafe conditions or incidents immediately.
- Maintain a safety-first mindset in all customer environments.
Work Environment: - Work is performed both indoors and outdoors, often in varying weather conditions.
- Exposure to residential and commercial plumbing systems, including dirty or wet environments.
- May involve emergency calls, weekends, overtime, and after-hours availability.
- Use of protective gear required in hazardous or loud environments.
Why Join Team Kline? We don’t just offer a job; we offer a chance to grow with a company that treats you like family. Here’s what’s waiting for you:
- Benefits Galore: Comprehensive medical, dental, and vision insurance plans, plus life and disability coverage.
- Financial Security: 401k with company match, plus an Employee Stock Ownership Plan (ESOP)—because here, you own a piece of the company.
- Paid Time Off: Generous paid holidays, PTO, and paid time off to relax and recharge.
- Training & Growth: Accredited on-site apprenticeship, schooling and career development opportunities.
- Fun Perks: Company outings, opportunities to win cash prizes, and a team environment like no other.
At Team Kline, we don’t just get the job done; we have fun doing it. If you're ready to take the next step in your career with a company that values YOU and your contributions, then we can’t wait to meet you!
Job Tags
Full time, Immediate start, Weekend work,